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RESOURCES
Empowering Smart Payments Decisions
Driving growth and innovation in a rapidly evolving financial landscape.


Who Owns Your Decline Rate?
Fraud owns the rules, engineering owns the integration, and finance sees the revenue. Nobody owns the decline rate, and that's the problem.
Nick Swihart
Oct 152 min read


Same Card, Different Answer: Why US Cards Decline Cross-Border
A US customer's card works at a US store and gets declined at yours. Nothing about the card changed. What changed is where your transaction is processed, and how the issuer reads it.
Nick Swihart
Oct 143 min read


Not Every Card Decline Is a No
Most merchants treat every issuer decline the same way: retry until something sticks, or write the order off. But decline codes already say which of three buckets a failed payment is in, and the card networks now charge for getting it wrong.
Nick Swihart
Oct 143 min read


Your Fraud Rules Are About to Turn Away Good Buyers
Most merchants tighten fraud rules before Q4. But legitimate holiday shopping looks a lot like fraud to rules tuned on normal traffic. Here are six rules to review before peak, and how to measure what your own rules decline.
Nick Swihart
Oct 123 min read


Why Your Legitimate Payees Keep Getting Flagged
Sanctions screening is supposed to flag close name matches. What turns a quick false positive into a week-long payout delay is usually the data behind the name. Here's what triggers hits, what slows the clear, and what you control.
Nick Swihart
Oct 93 min read


Screening Hits Are Inevitable. Ignored Tickets Aren't.
Every payout provider deals with OFAC false positives. In one onboarding I managed, the support tickets they generated weren't routing to any queue, and weeks went by with no response. Here's what to test during a pilot.
Nick Swihart
Oct 82 min read


Your Year-End Payout Checklist: 6 Things to Lock Down Before Peak Season
Q4 brings higher volume, more bank holidays and longer compliance queues. Here are six things to lock down with the payout provider you already have before peak season exposes the gaps.
Nick Swihart
Oct 73 min read


Can You Actually Leave Your Payout Provider? 4 Exit Costs to Check Before You Sign
Most companies learn how hard it is to leave a payout provider at the worst possible time. Here are the four exit costs to settle before you sign: beneficiary data, termination terms, balances and funds in flight, and integration depth.
Nick Swihart
Oct 63 min read


Cross-Border Payments Aren't Failing Where You Think
Cost gets the headlines in cross-border payments. For the companies sending the money, the bigger problems are declines, compliance holds, missing visibility, last-mile delays, provider de-risking, and cut-off timing. Here's what each one looks like and what to ask before you sign.
Nick Swihart
Oct 53 min read

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